{"id":12,"date":"2026-10-26T18:21:36","date_gmt":"2026-10-26T18:21:36","guid":{"rendered":"https:\/\/e-hive.co\/primepulse\/?page_id=12"},"modified":"2026-10-26T18:32:37","modified_gmt":"2026-10-26T18:32:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/prime-pulse.co\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We want customers to feel confident when shopping with Prime Pulse. Eligible return, refund, exchange, damaged-item, and incorrect-item requests are handled according to the conditions below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unworn where applicable<\/li>\n\n\n\n<li>Undamaged after delivery<\/li>\n\n\n\n<li>In original condition<\/li>\n\n\n\n<li>In original packaging<\/li>\n\n\n\n<li>Complete with accessories and included components<\/li>\n\n\n\n<li>Accompanied by valid proof of purchase<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requesting a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning an item, contact [Customer Support Email]. Provide your name, Order Number, product, reason for the return, and relevant photographs where applicable. Wait for return instructions before sending the product back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly. Include your Order Number, photographs of the product, photographs of the packaging, and a clear explanation of the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may be non-returnable because of hygiene, customization, condition, safety, final-sale status, or other legitimate restrictions. Any product-specific limitations should be displayed where applicable. Mandatory consumer rights are not affected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will generally be returned to the original payment method. Payment providers and financial institutions may require additional processing time after a refund is initiated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchange availability depends on product availability. Where direct exchange is unavailable, customers may be asked to return an eligible item and place a new order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact customer support as soon as possible to request cancellation. Once an order enters processing, packing, or shipment, cancellation may no longer be possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Track Your Prime Pulse Order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Want to know where your order is? Use the tracking information provided after shipment to view the latest available delivery updates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where Do I Find My Tracking Number?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking details may be included in your shipping-confirmation email once your package has been dispatched.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tracking Has Not Updated?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Carrier tracking systems may take time to update after a package enters the delivery network. If your tracking has not changed for an unusually long period, contact [Customer Support Email] and include your Order Number and tracking information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tracking Says Delivered but I Cannot Find My Package<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check around your delivery location<\/li>\n\n\n\n<li>Check secure or hidden delivery areas<\/li>\n\n\n\n<li>Ask household members<\/li>\n\n\n\n<li>Check with neighbors where appropriate<\/li>\n\n\n\n<li>Check with building management or reception<\/li>\n\n\n\n<li>Contact the shipping carrier<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the package remains missing, contact customer support.<\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>We want customers to feel confident when shopping with Prime Pulse. Eligible return, refund, exchange, damaged-item, and incorrect-item requests are<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prime-pulse.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":2,"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":29751,"href":"https:\/\/prime-pulse.co\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/29751"}],"wp:attachment":[{"href":"https:\/\/prime-pulse.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}