We want customers to feel confident when shopping with Prime Pulse. Eligible return, refund, exchange, damaged-item, and incorrect-item requests are handled according to the conditions below.

Return Eligibility

  • Unused
  • Unworn where applicable
  • Undamaged after delivery
  • In original condition
  • In original packaging
  • Complete with accessories and included components
  • Accompanied by valid proof of purchase

Requesting a Return

Before returning an item, contact [Customer Support Email]. Provide your name, Order Number, product, reason for the return, and relevant photographs where applicable. Wait for return instructions before sending the product back.

Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly. Include your Order Number, photographs of the product, photographs of the packaging, and a clear explanation of the issue.

Non-Returnable Products

Certain products may be non-returnable because of hygiene, customization, condition, safety, final-sale status, or other legitimate restrictions. Any product-specific limitations should be displayed where applicable. Mandatory consumer rights are not affected.

Refunds

Approved refunds will generally be returned to the original payment method. Payment providers and financial institutions may require additional processing time after a refund is initiated.

Exchanges

Exchange availability depends on product availability. Where direct exchange is unavailable, customers may be asked to return an eligible item and place a new order.

Cancellations

Contact customer support as soon as possible to request cancellation. Once an order enters processing, packing, or shipment, cancellation may no longer be possible.

Track Your Prime Pulse Order

Want to know where your order is? Use the tracking information provided after shipment to view the latest available delivery updates.

Where Do I Find My Tracking Number?

Tracking details may be included in your shipping-confirmation email once your package has been dispatched.

Tracking Has Not Updated?

Carrier tracking systems may take time to update after a package enters the delivery network. If your tracking has not changed for an unusually long period, contact [Customer Support Email] and include your Order Number and tracking information.

Tracking Says Delivered but I Cannot Find My Package

  • Check around your delivery location
  • Check secure or hidden delivery areas
  • Ask household members
  • Check with neighbors where appropriate
  • Check with building management or reception
  • Contact the shipping carrier

If the package remains missing, contact customer support.